Qualification Standard

Authorising body: Ministry of Regional Development
Group of fields: Gastronomy, Hospitality and Tourism
Occupation: Local representative of a travel agency
Validity of standard: from 1/2/2013
Qualification level: 4

Qualification Standard

Vocational competence Level

Application of world history and cultural heritage knowledge and applying this knowledge in the tourism industry

4

Use of knowledge of the geography of Europe and other continents in relation to the tourism industry

4

Group management

4

Taking people with special needs into account when working in the tourism industry

4

Application of legal and economic implications when working in the tourism industry

4

Providing customer service, information, consulting and organization services at particular destinations

4

Securing and organizing sports and social events and organizing animated programmes for children and adults

4

Application of professional conduct and communication

4

Oral communication in a foreign language when working in the tourism industry

4

Written communication in a foreign language when working in the tourism industry

4

Following entities have contributed

The qualification standard was prepared by the Sector Council for hospitality, gastronomy and tourism. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work group have also contributed:

Association of Czech Travel Agents