Qualification Standard

Authorising body: Ministry of Industry and Trade
Group of fields: Transport and Communication
Occupation: Expert post office official
Validity of standard: from 29/4/2019
Qualification level: 4

Qualification Standard

Vocational competence Level

Orientation in the operational regulations and postal conditions

3

Handling money in postal operation

3

Sale of auxiliary goods and postage stamps

3

Receiving and handing over letters and parcels to customers

3

Processing post, receiving post at the post office and its dispatch into the network

3

Overseeing the post office

4

Cash desk activity at the post office

4

Closing the workplace (Calculating post, financial transactions)

4

Planning the volume of cash and postage stamps at the post office

4

Resolving complaints

4

Following entities have contributed

The qualification standard was prepared by the Sector Council for transportation, logistics and post and delivery services. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work group have contributed:

Česká pošta, s. p.