Qualification Standard

Autorizující orgán: Ministry of Industry and Trade
Skupina oborů: Business
Povolání: Business sector worker
Platnost standardu: From 19/6/2020
Kvalifikační úroveň: 4

Kvalifikační standard

Název odborné způsobilosti Úroveň

Keeping portfolio records of customers, business partners and competitors

4

Knowledge and comprehension of the range of products sold to business partners, including features, functions, manner of operation, and use of the offered goods or products

4

Keeping the required records within the business relationships with business partners

4

Assessing and approving regular surveys of customer satisfaction with customer service activities

4

Knowledge of applicable legislation in the field

4

Working with information and communication technologies

4

Providing consultations and customer services to clients of the customer care centre

4

Communication with customers when placing orders and concluding business contracts

4

Na tvorbě standardu se podíleli

The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work group have contributed:

Coop Jednota

Coop Škola hotelnictví a gastronomie

Polák Jaroslav - OSVČ - Výroba, obchod a služby neuvedené v přílohách 1 až 3 živnostenského zákona

ČSOB

Svaz obchodu a cestovního ruchu ČR