Qualification Standard

Authorising body: Ministry of Industry and Trade
Group of fields: Business
Validity of standard: from 28/4/2015
Qualification level: 5

Qualification Standard

Vocational competence Level

Communication with clients and customers

5

Providing information and advice with the aim of involving existing customers and gaining new customers for participation in new advertising campaigns (acquisitions)

5

Discussing the requirements of customers within customer service

5

Providing advice and information about offered products, including the correct method of storage and handling

5

Discussing orders and commercial contracts with business partners and customers

5

Representing the interests of the organization in dealing with business partners and other entities

5

Proposing sub-measures in the field of survey data collection methods used in the market research

5

Management of selected records (e.g. records of orders, customer records), based on the criteria required (according to the types of contracts, registered offices, methods of payment, etc.)

5

Data collection, analysis thereof and creating plans with regard to the prognosis of the future development of the market in a given sector within the assigned area

5

Management and motivation of wholesale trade employees

5

Following entities have contributed

The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Following entities represented in the work group have contributed:

Distribuční centrum BRNĚNKA, spol. s r. o.

Maloobchodní síť BRNĚNKA, spol. s r. o.

Maloobchodní síť BRNĚNKA, spol. s r. o.

PRAMEN-BRNĚNKA, spol. s r. o.