Qualification Standard

Authorising body: Ministry of Regional Development
Group of fields: Gastronomy, Hospitality and Tourism
Occupation: Receptionist
Validity of standard: from 28/4/2015
Qualification level: 4

Qualification Standard

Vocational competence Level

Operation of standard office equipment (private branch exchange, recorder, scanner, fax, copier, printer, etc.)

3

Handling phone calls

3

Offer and sale of primary services

4

Offer and sale of additional services

4

Handling customer complaints

4

Receiving cash and non-cash customer payments for the provided services and goods, and issuing related documents

3

Keeping required logs and books (guest book and/or accommodation diary, etc.)

4

Oral communication in a foreign language in the performance of work in the tourism industry

4

Written communication in a foreign language in the performance of work in the tourism industry

4

Following entities have contributed

The qualification standard was prepared by the Sector Council for hospitality, gastronomy and tourism. It has been established and licensed by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work groups have contributed:

OREA HOTELS, s. r. o.

BeeMedia, s. r. o., Divize BeeConsulting

Bc. Jaroslav Vaculka, OSVČ, odborný konzultant pro oblast hotelnictví a cestovní ruch

Bernau, s. r. o.