Qualification Standard

Autorizující orgán: Ministry of Regional Development
Skupina oborů: Gastronomy, Hospitality and Tourism
Povolání: Local representative of a travel agency
Platnost standardu: From 1/2/2013
Kvalifikační úroveň: 4

Kvalifikační standard

Název odborné způsobilosti Úroveň

Application of world history and cultural heritage knowledge and applying this knowledge in the tourism industry

4

Use of knowledge of the geography of Europe and other continents in relation to the tourism industry

4

Group management

4

Taking people with special needs into account when working in the tourism industry

4

Application of legal and economic implications when working in the tourism industry

4

Providing customer service, information, consulting and organization services at particular destinations

4

Securing and organizing sports and social events and organizing animated programmes for children and adults

4

Application of professional conduct and communication

4

Oral communication in a foreign language when working in the tourism industry

4

Written communication in a foreign language when working in the tourism industry

4

Na tvorbě standardu se podíleli

The qualification standard was prepared by the Sector Council for hospitality, gastronomy and tourism. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work group have also contributed:

Association of Czech Travel Agents