Qualification Standard

Authorising body: Ministry of Regional Development
Group of fields: Gastronomy, Hospitality and Tourism
Occupation: Tourist information centre manager
Validity of standard: from 1/2/2013
Qualification level: 5

Qualification Standard

Vocational competence Level

Providing information services

5

Selling souvenirs, information and supplementary materials

5

Communication with customers of a tourist information centre

5

Correspondence processing

5

Presenting and promoting location

5

Application of the knowledge of history and the cultural heritage in the Czech Republic in relation to the tourism industry

5

Use of knowledge of tourism geography in the Czech Republic

5

Application of knowledge of the environment in relation to the tourism industry

5

Interpretation of detailed topical knowledge of life and institutions and its specifics in the tourism industry in the Czech Republic

5

Preparation of guide’s commentary and an offer of guide’s services

5

Group management

5

Performing commentary

5

Consideration of people with special needs when working in the tourism industry

5

Orientation in the technique of services in the tourism industry and its usage in practice

5

Application of professional conduct and communication

5

Oral communication in a foreign language when working in the tourism industry

5

Written communication in a foreign language when working in the tourism industry

5

Organizing work and team work

5

Following entities have contributed

The qualification standard was prepared by the Sector Council for hospitality, gastronomy and tourism. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work group have contributed:

The Association of Tourist Information Centres