|Ministry of Industry and Trade
|Group of fields:
|Customer helpline operator
|Validity of standard:
Providing information on a company’s products and services by phone, including immediate customer support when solving problems with the goods or services purchased
Offer and sale of products by phone
Correspondence and electronic communication in a call centre
Handling customer complaints by phone
Operation of communications equipment in a call centre
Following entities have contributed
The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.
Entities represented in the following work group have contributed:
BlueLink International CZ, s. r. o.
SPAR Česká obchodní společnost, s. r. o.