Qualification Standard

Authorising body: Ministry of Regional Development
Group of fields: Gastronomy, Hospitality and Tourism
Occupation: Tourist information centre worker
Validity of standard: from 1/2/2013
Qualification level: 4

Qualification Standard

Vocational competence Level

Providing information services

4

Selling souvenirs, information and supplementary materials

4

Communication with customers of the tourist information centre

4

Correspondence

4

Presenting and promoting location

4

Use of knowledge of history and the cultural heritage in the Czech Republic as related to the tourism industry

4

Using the knowledge of tourist industry geography in the Czech Republic

4

Application the knowledge of environment as related to the tourism industry

4

Interpretation of detailed topical knowledge of life and institutions and the specifics in the tourism industry in the Czech Republic

4

Preparation of guide’s commentary and an offer of guide activities

4

Group management

4

Performing commentary

4

Taking people with special needs into account when working in the tourism industry

4

Orientation in the technique of services in tourist industry and its usage in practice

4

Application of professional conduct and communication

4

Oral communication in a foreign language when working in the tourism industry

4

Written communication in a foreign language when working in the tourism industry

4

Following entities have contributed

The qualification standard was prepared by the Sector Council for hospitality, gastronomy and tourism. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.

 

Entities represented in the following work group have contributed:

The Association of Tourist Information Centres