Qualification Standard

Authorising body: Ministry of Industry and Trade
Group of fields: Personal Care and Services
Occupation:
Validity of standard: from 18/9/2011
Qualification level: 3

Qualification Standard

Vocational competence Level

Communication with customers and customer care

3

Resolving complicated situations

3

Ensuring administration of customer billing

3

Knowledge and comprehension of relevant legislation

3

Following entities have contributed