Qualification Standard
| Authorising body: | Ministry of Industry and Trade |
|---|---|
| Group of fields: | Business |
| Occupation: | Customer helpline operator |
| Validity of standard: | From 18/8/2021 |
| Qualification level: | 3 |
Qualification Standard
| Vocational competence | Level |
|---|---|
Providing information on a company’s products and services by phone, including immediate customer support when solving problems with the goods or services purchased |
4 |
Offer and sale of products by phone |
3 |
Correspondence and electronic communication in a call centre |
3 |
Handling customer complaints by phone |
4 |
Operation of communications equipment in a call centre |
3 |
|
|
3 |
Following entities have contributed
The qualification standard was prepared by the Sector Council for trade and marketing. It has been established and licensed for this activity by the Chamber of Commerce of the Czech Republic and the Confederation of Industry of the Czech Republic.
Entities represented in the following work group have contributed:
BlueLink International CZ, s. r. o.
SANTIA
SPAR Česká obchodní společnost, s. r. o.